Shipping & Delivery Notice

All peptide medications are prepared through licensed compounding pharmacies and require additional processing time to ensure proper sterilization and quality control. As a result, standard shipping typically takes 5–7 business days from the time your order is compounded.

Once a package leaves the compounding pharmacy's facility and is handed off to the shipping carrier (e.g., FedEx, UPS, USPS), it is out of our control. Accordingly:

We are not responsible for shipping delays, carrier errors, weather-related disruptions, or other issues that occur once a package has left the pharmacy's facility.

We are not responsible for packages that are lost, stolen, or damaged after delivery, including packages left unattended at a delivery address without a doorman, front desk, or authorized recipient to receive them.

It is the patient's responsibility to provide an accurate shipping address and to arrange for a secure means of receiving time-sensitive, temperature-sensitive medication (e.g., someone available to receive the package, a doorman, a secure delivery location, or requiring a signature).

If a shipment is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist in coordinating with the pharmacy and carrier. However, replacement or refund of product affected by shipping issues outside our control is not guaranteed and will be evaluated on a case-by-case basis.